- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I have used the Shell Service Center for over 30 years. They have always fixed and maintained multiple cars for us. They are not only quick and reliable but are always there to help by offering rides to and from my house. I can't begin to remember all the types of things they did to our cars but would go to them before dealer anytime. Their prices seemed very fair. I would highly recommend them to anyone.
We have had to replace the whole power steering system on one truck and the AC, fuel pump, and fuel tank on another truck. The guys at Kingwood Service Center jumped through many hoops to get parts quickly and get us back to school and back to work. We always go there first for work on our vehicles. They are awesome! Update: Oil leak and no cold air in a different vehicle. KSC once again diagnosed the problems and fixed the issues to get us back on the road quickly. With 6 older vehicles, we see them often.