AUTONET TV

Why People in Kingwood Hesitate to Get Their Vehicle Serviced

A recent report stated that over 80 percent of the vehicles on our Kingwood, TX, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our Kingwood automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Kingwood service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Kingwood, TX.

Your service advisor at Kingwood Service Center wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Kingwood service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your Kingwood service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your Kingwood technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at Kingwood Service Center has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Kingwood Service Center invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your Kingwood Service Center service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

Kingwood Service Center
3318 Northpark Dr
Kingwood, TX 77339
(281) 360-7323
www.kingwoodservicecenter.net

I Can See Clearly Now: Wiper Blade Replacement in Kingwood

About 90% of our driving decisions in the Kingwood area are based solely on what we see. So having a good pair of windshield wipers is extremely important.

Most Kingwood drivers have experienced the frustration and fear of not being able to see clearly during a storm, or when our vehicle windshield is just dirty. In fact, it's estimated that 46,000,000 drivers across the nation are driving with wipers that can't adequately clear their windshield in a storm.

It seems like our wiper blades are always at their worst when we need them the most. If that sounds like you, you've got plenty of company in the Kingwood area. 78% of drivers only change their wiper blades after the blades function so poorly that they become a safety hazard.

Kingwood drivers need to change their thinking. Instead of blades being something to replace when they fail, we need to consider wiper blades as vehicle safety component. Then we'll stay ahead of the storm.

Kingwood vehicle owners really ought to replace wiper blades twice a year; in the spring and the fall. If you live in the colder parts of TX, you may even want to get special winter blades in the fall.

Winter blades are made to resist freezing. Speaking of winter and freezing Kingwood conditions, if your vehicle has been sitting for a long time and the windshield becomes frozen, don't use your wipers to clear off snow and ice. That can shred your blades and may even damage the wiper motor.

Your wiper blades live outside in the freezing cold and blistering sun. Over time, they become hard and brittle, and then tear. They also lose their flexibility and just don't clear the vehicle windshield effectively. Worn wiper blades aren't just a safety hazard for Kingwood drivers; they can also scratch their windshield. That may require replacing the entire vehicle windshield – that's the consequence for neglecting such a small part.

Kingwood Service Center recommends Kingwood drivers replace worn blades right away. We can provide you with a quality replacement blade. At Kingwood Service Center, they cost about the same as they would at the store – but installation is included.

Of course you also need washer fluid to help your blades do their work. Even though Kingwood Service Center will top off the washer fluid with a full service oil change, it is a good idea to have some extra fluid at home. Take it with you if you're heading out on a road trip.

Always use windshield washer fluid. Plain water, even that fancy French bottled water, just doesn't cut it. It can freeze in the fluid reservoir or on the windshield itself, making things worse. Besides, water won't clean your windows as well.

So follow these tips to keep your windshield clear and your eyes on the road.

Find us at:

Kingwood Service Center
3318 Northpark Dr
Kingwood, TX 77339
(281) 360-7323
www.kingwoodservicecenter.net

Your Vehicle's Other Power Plant (Alternator Replacement)

Your vehicle's engine is probably the first thing that comes to mind when you think of a power plant.  But it has another power source that is vital as well: the alternator.

The alternator is what puts out the electricity that powers such things as your lights, power windows, sound system, and navigation.  Maybe you've started seeing those electrical components behaving in strange ways.  Maybe your power windows are going up and down a little bit more slowly than they used to.  Or perhaps your engine doesn't start as easily or is misfiring.  

Other signs of a failing alternator are headlights that are either brighter or dimmer than usual.  If your battery keeps going dead, it could be that the alternator isn't recharging it.  

The alternator has to get its power from somewhere, and in vehicles with internal combustion engines, that power comes from a drive belt powered by the engine.  Sometimes that belt can fail.  If you hear a whining sound, it could mean bearings in the alternator aren't turning as freely as they used to. You could even notice a burning smell.  Oh, and when you see your battery light illuminated on your dash (it looks like a rectangle with a - and + inside), it may be warning you that your alternator is not healthy.

Bring your vehicle in to us for a diagnosis if you notice any of these symptoms.  If your alternator is bad, we can recommend a new or remanufactured one to replace it.  Some new alternators are warranted for life and remanufactured units usually are guaranteed as well.  

It's important to your vehicle's health to have its alternator putting out the right power consistently.  It may not be as well known as the other power plant under the hood, but it's a vital part of helping your vehicle run the way it is designed to.  

Kingwood Service Center
3318 Northpark Dr
Kingwood, TX 77339
(281) 360-7323
www.kingwoodservicecenter.net

Smooth Operator (Shocks and Struts)

Few of us ever drive somewhere without encountering some pretty rough roads, and it's amazing how well our vehicles are able to smooth out the ride. Thank your shocks and struts.

The two parts are similar.  Some cars have shocks in the rear, and struts in the front.  Others have struts all around.  A shock absorber uses a cylinder filled with gas or liquid that's connected to your vehicle's frame and axle.  When your vehicle encounters an imperfection in the road, the shock dampens the motion. 

A strut is essentially a shock absorber mounted inside a spring and can support more weight than a shock by itself.

Shocks and struts take a lot of punishment and wear out.  When they do, your tires are not contacting the road as much as they should, and that can result in a bumpy, unstable ride. Worn-out shocks and struts also transfer the impacts of road imperfections directly to your vehicle's body which can cause further damage to other parts.

You can tell when your shocks and struts are wearing out when your vehicle's ride is bouncy, you feel the bumps and body motion a lot more than you used to, or you may see fluid leaking from the areas near the wheels.

How often your shocks and struts need replacing depends on what surfaces you drive on, how far they've traveled, and how long they've been on the vehicle.  Our technicians can check the condition of your shocks and struts and advise you when they need to be changed.  Shocks and struts should always be changed in pairs.  

Because shocks and struts wear out gradually over a long time and distance, experts recommend you have them checked at least once a year.  Plus, if you know you've recently hit something especially hard in the road, you should have your suspension checked just to make sure it's ok.

Kingwood Service Center
3318 Northpark Dr
Kingwood, TX 77339
(281) 360-7323
www.kingwoodservicecenter.net